Introduction At Balfe’s Bikes, we are committed to providing exceptional service and high-quality products. We value your feedback and take any complaints seriously. This policy outlines our approach to handling complaints to ensure they are resolved efficiently and fairly. Purpose The purpose of this policy is to: Scope…
Purpose of this policy The purpose of this Vulnerable Customer Policy is to ensure that Balfe’s Bikes provides fair and equitable treatment to all customers, particularly those who may be classified as vulnerable. This policy outlines our commitment to identifying, supporting, and protecting vulnerable customers to ensure they…
When you’re new to cycling at night or in winter for the first time, one of the most confusing aspects is often which bike lights you will need. A key term that you will see referenced is lumens. In this guide, we’ll break down what lumens are, how…
We are part of The Electric Bike Alliance – this is a collective of organisations, charities and businesses working together to combat misinformation and promote the safe use of electric bikes in the UK. The Electric Bike Alliance’s aim is to champion e-bikes as a safe, convenient and…
If you’re new to cycling, or looking to retire your tired old lid then choosing from the wide range of options available can be a bit of a minefield. With different styles, safety specs and more, you’ve got a huge amount of choice available. Bike helmets are essential…
If the time has come for you to replace your worn out old road bike tyres, you may be wondering what your best options are. There are many options you could choose from, and if you’re struggling to work out what is right for you then read on,…
If you’re taking part in a cycling challenge such as Ride London or a London to Brighton charity ride then fuelling yourself properly is going to be key to success. Nailing down your nutrition strategy will allow you to maintain your energy levels and get to the finish…
There’s nothing worse than getting to the halfway point of a ride and realising your posterior is in absolute pieces. Hours in the saddle can really do a number on your undercarriage and the pressure through your contact points on the seat can make the rest of your…
When you first begin your love affair with riding bicycles, it can be easy to forget that as well as getting on and riding the thing, it also needs a bit of extra attention every now and then to keep things running sweet. It’s a sad fact of…
